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Alarming increase in tube delays due to overcrowding must be reversed – Caroline Pidgeon

February 11, 2016 12:14 PM

  • Number of incidents of tube delays caused by overcrowding has doubled in the last two years
  • Tube passengers lost 280,355 hours in 2015 due to tube overcrowding - in 2013 tube overcrowding resulted in 130,813 lost customer hours
  • Jubilee Line is the worst London Underground Line for tube delays caused by overcrowding

Tube delays caused by overcrowding have soared in the last two years new figures obtained by Caroline Pidgeon, Liberal Democrat London Assembly transport spokesperson have revealed.

Caroline Pidgeon, commenting on the figures she obtained from the Mayor of London said:

"These figures demonstrate that improvements to the Tube are in some cases not even keeping up with the rising demand for travel created by London's booming population and record number of tourists.

"The delays caused by overcrowding on the Jubilee Line are especially alarming.

"There is a vital need to maintain investment in improving the Tube, however we also need to go further and consider imaginative policies to manage demand on the Tube. A good start would be to encourage more people to start their journeys earlier in the morning by offering half price Tube travel for any journey that starts before 7.30 am.

"Pressure on the Jubilee Line could also be reduced if a much needed pedestrian and cycling bridge to Canary Wharf to Rotherhithe was built."

"Tube delays due to overcrowding should be falling. It is vital that this upward trend is reversed."

ENDS

Notes to editors:

1. Caroline Pidgeon's Mayoral Question on Tube Delays due to overcrowding

Tube delays due to overcrowding

Question No: 2016/0013

Caroline Pidgeon

Please publish a table showing for each tube line the number of incidents of tube delays due to overcrowding for 2013, 2014 and 2015.

Written response from the Mayor

As I explained in my response to MQ 2015/2029 and MQ 2015/3128, crowding is more often than not a consequence rather than a cause of delays. Information on crowding is not currently reported separately, but is included within the Lost Customer Hours (LCH) category of the LU performance report.

https://tfl.gov.uk/corporate/publications-and-reports/underground-services-performance

Due to record demand on the Tube, the number of incidents of delays on the Tube owing to crowding has increased from 2013 to 2015. However, only 1.8 per cent of all delays were attributed to crowding in 2015.

However, as a result of TfL's investment in station capacity upgrades, other asset upgrades and staff training, delays overall on the Tube have fallen to their lowest-ever level with a 38 per cent reduction in delays since 2011, well in excess of my 30 per cent improvement target. This comes at a time when both customer satisfaction scores and passenger numbers have increased.

Delays caused by crowding by line

2013

2014

2015

Number of incidents

Lost customer hours

Number of incidents

Lost customer hours

Number of incidents

Lost customer hours

Bakerloo

17

19,703

21

9,461

69

24,997

Central

12

13,990

23

69,667

45

36,472

District

24

18,087

17

3,901

15

15,997

Hammersmith & City and Circle

11

14,764

15

10,920

8

8,358

Jubilee

39

43,971

36

43,504

90

129,200

Metropolitan

1

326

3

5,356

1

343

Northern

8

5,119

29

24,583

29

51,234

Piccadilly

28

14,853

13

5,915

25

13,754

2. Lost customer hours (LCH) is the total extra journey time, measured in hours, experienced by Underground customers as a result of all service disruptions with durations of two minutes or more.

http://content.tfl.gov.uk/lu-performance-report-period-9-2015-16.pdf